Monitor your high risk merchant account in real-time with our fraud and chargeback prevention platform. Leverage our comprehensive analytics and reporting to take preemptive action against chargebacks and win back lost revenue.
We use patented technology to display your chargeback counts and ratios in real-time. Forecast your month-end results in advance with our predictive algorithms and use different metrics to trace any issues.
Fight each type of chargeback with our uniquely optimized process. The entire representment system is automated to instantly rebut chargebacks with pinpoint accuracy, allowing us to do the heavy lifting.
Seamlessly integrate with your CRM and high risk processors using our proprietary technology. Our platform downloads your chargeback notifications and syncs them with their original orders.
Combine and configure unlimited merchant accounts into one online portal. Access all the information needed to manage all of your high risk merchant accounts with a single login.
CUSTOMIZABLE NOTIFICATIONS
Customize your notifications to email you and display on the dashboard when your high risk merchant account is reaching its limits. Pick the parameters and time period to measure so you are alerted the second your threshold is met.
Get notified for approaching thresholds, chargeback count ratios, volume ratios and multiple other metrics.
Apply notifications to a single merchant account, specifc groups or across your entire portfolio.
Take control of your chargebacks and maintain a healthy, high risk merchant account with our chargeback and fraud technology platform. With real-time monitoring of your merchant account, business-friendly analytics, and unmatched reporting, you save valuable time so you can focus on growing your business.
Breakdown chargeback reports by any of these categories or any other metric which is important to your business.
Trace your chargebacks back to an individual affiliate or traffic source to stop them in their tracks.
Prevent chargebacks by monitoring various reason code trends and what each of them mean.
If you offer subscriptions or recurring billing, our platform helps you pinpoint which cycles generate the most chargebacks and why.
Take an in-depth look at all your price points and better understand which prices trigger the most chargebacks.
If you have multiple types of products and SKUs, investigate which ones cause chargeback issues and why.
If you are launching into a new global market you can monitor trends and compare data by countries or regions.
Our intelligent risk management software provides your business multiple levels of fraud and chargeback prevention. With intelligent automation and centralized data and reporting, we help high risk business owners make data-driven decisions to minimize their risk across all phase of the transaction process.
Identify and deflect friendly fraud with our industry-leading negative database.
Get ahead by preventing chargebacks and solving any issues before they occur.
Manage chargebacks via our fully-compliant representments and standardized best practices.
Simply, a chargeback is when a customer disputes a charge with their credit card issuer and requests either a refund or a transaction reversal through the bank.
While a chargeback is frustrating for merchants as it threatens their livelihood, for customers it protects them from dishonest businesses or fraudulent activity. Some of the reasons a customer typically files a chargeback may include:
Now that you know what a chargeback is, it’s equally important to understand friendly fraud. Friendly fraud is essentially chargeback fraud as the customers are abusing the process and knowingly stealing from merchants by claiming a legitimate purchase or transaction to be fraudulent.
Some reasons for friendly fraud may include:
For business owners, nothing good comes from chargebacks as they cost you time, money, and possibly your merchant account. While partnering with a high risk processor who offers a robust chargeback prevention platform is the best solution, here are some simple tips to help you reduce the number of chargebacks you receive:
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